Shipping policy

Shipping Policy

At PontiÉtat, we are committed to providing an efficient and transparent shipping service to ensure your satisfaction. Please read our shipping policy carefully.

Order Processing and Dispatch Orders are processed within approximately 1 to 2 business days following payment confirmation. Shipment takes place once this processing period has been completed.

Tracking Notifications Once your order has been dispatched, you will receive a tracking link that will allow you to monitor the status of your delivery based on the latest updates provided by the carrier.

Shipping Costs Shipping costs are calculated at checkout, based on the weight and dimensions of the items, the selected delivery option, and the destination of the order.

Cancellations and Responsibilities Orders may only be cancelled if they have not yet been processed. If your order has already been dispatched, please refer to our Refund Policy.

Any costs and procedures related to customs clearance, rerouting, collection, returns, or reshipment of an order are the sole responsibility of the recipient.

Once an order has been dispatched, shipping costs are non-refundable. PontiÉtat is not liable for delays or failure to meet estimated delivery times provided by the carrier. Any delivery timeframes indicated are estimates only and do not constitute a guarantee.

For any questions or assistance, please do not hesitate to contact us.

Thank you for choosing and placing your trust in PontiÉtat.